Frequently Asked Questions
Everything you need to know about your DMR gear and orders.
How long does shipping take for bike components?
Standard shipping typically takes 3-5 business days. Express options are available at checkout for those who need their parts ready for the weekend.
What is your return policy for pedals and grips?
We offer a 30-day return policy for all unused items in their original packaging. Please ensure the product has not been mounted to a bike to qualify for a full refund.
Do DMR frames come with a warranty?
Yes, all DMR frames are covered by a limited 2-year warranty against manufacturing defects to give you peace of mind on the trails.
How do I know if a component is compatible with my bike?
Each product page includes a detailed specification sheet. If you are unsure about axle standards or bolt circles, please contact our technical support team.
Do you ship internationally?
We ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards, PayPal, and interest-free finance options through Klarna and Affirm for larger purchases like framesets.